1. Introduction

This Privacy Policy explains how Superconnex collects, uses, and protects your personal data. By using our services, you agree to the terms outlined herein. This policy complies with applicable data protection laws, including the GDPR and CCPA.

2. Data Collection

We collect personal information, including but not limited to:

• Name, email address, phone number, and mailing address.
• Payment and billing information for transactions.
• Account credentials and authentication details.
• Browsing and device information through cookies and analytics tools.
• User-generated content, feedback, and interactions with our platform.

This data is collected through direct interactions, automated technologies, and third-party sources such as social media platforms or business partners.

3. Use of Data

Collected data is used to:

• Provide, maintain, and improve our services and platform functionalities.
• Process transactions, billing, and payments securely.
• Ensure security, prevent fraud, and detect unauthorized access.
• Communicate with users regarding updates, promotions, customer support, and
  policy changes.
• Personalize user experiences, offering relevant content and recommendations.
• Conduct research, data analysis, and service enhancements.
• Comply with legal and regulatory obligations, including responding to lawful
  requests.

4. Data Sharing

We may share personal data with:

• Service providers that support our operations, including payment processors, hosting providers, and analytics firms.
• Legal authorities when required by law, regulatory compliance, or legal processes.
• Business partners who collaborate on joint offerings, with user consent where necessary.
• Affiliates and subsidiaries within our corporate group for streamlined services and customer support.
• Third-party advertisers and analytics providers, where permitted, to improve our marketing efforts.

5. Data Security

We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect personal data from unauthorized access, loss, or misuse. However, users should exercise caution when sharing personal information online.

6. User Rights

Users have rights under applicable data protection laws, including:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of personal data under certain conditions.
• Right to Restrict Processing: Limit how we use your data in certain cases.
• Right to Data Portability: Obtain a copy of data in a structured format for transfer.
• Right to Object: Withdraw consent or object to certain data processing activities.
• Right to Opt-Out: Decline marketing communications by adjusting preferences.

Users can exercise these rights by contacting us at info@superconnex.ai.

7. Data Retention

Personal data is retained only as long as necessary to:

• Fulfill service and operational requirements.
• Comply with legal, tax, and accounting obligations.
• Resolve disputes and enforce agreements.

Once no longer needed, data is securely deleted or anonymized.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze usage, and personalize content. These include:

• Essential Cookies: Required for core functionality (e.g., authentication, security).
• Analytics Cookies: Help us understand user behavior and improve services.
• Marketing Cookies: Facilitate targeted advertising and promotions.

Users can manage cookie preferences through their browser settings or opt out where required by law.

9. Third-Party Links

Our services may contain links to third-party websites, plugins, or services. We are not responsible for their privacy practices and encourage users to review their privacy policies before sharing personal data.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology updates. Users will be notified of significant changes via our website or direct communication where required.

11. Contact Information

For questions or requests regarding this Privacy Policy, please contact us at:

Superconnex
6060 Silver Drive
Burnaby, BC
Canada V5H 0H5
Email: info@superconnex.ai